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Insurance Agency
Inbound Command Center
Communication triage dashboard for 600+ daily insurance messages
ReactTypeScriptTailwind CSS@hello-pangea/dndAI Integration
Inbound Command Center
Live
23:41:05→Initializing Insurance Agency system...
System Implementation
01
600+
Daily Messages
02
6
Topic Columns
03
1.2K
Lines of Code
04
50+
Theme Variables
The Challenge
Transform multi-channel communications into topic-organized Kanban workflows for an insurance agency.
- 600+ daily messages overwhelmed the support team
- No categorization meant repeated triage work
- Team assignment was manual and inconsistent
- VIP clients got lost in the general queue
Why Off-the-Shelf Wouldn't Work
Generic helpdesk tools can't provide insurance-specific topic categorization or AI reply suggestions.
What We Built
01
Topic-Based Kanban
6-column board organized by insurance topics
02
AI-Powered Replies
Topic-aware suggested response templates
03
Smart Team Assignment
Drag-and-drop assignment to team members
04
VIP Client Management
Priority flagging and dedicated handling
05
Multi-Channel Tracking
Email, phone, and chat in unified view
06
High-Volume Performance
Lazy loading for 600+ message handling
Technical Implementation
Architecture Overview
useMemo for grouping, drag-and-drop with @hello-pangea/dnd, topic-aware AI reply templates.
technical-highlights.md
Key Implementation Details
- →useMemo for efficient message grouping
- →@hello-pangea/dnd for drag-and-drop
- →Topic-aware AI reply templates
- →Lazy loading for performance at scale
What This Demonstrates
Full-Stack DevelopmentAPI IntegrationDatabase DesignReal-Time SystemsUI/UX ImplementationPerformance OptimizationReactTypeScriptTailwind CSS